December 11th, 2025

CX Platform

CX Release 2025.12.11

We have released a variety of bug fixes and improvements to the CX platform.

Feature Improvements:

  1. Payroll Location Mapping: TPAs can now create and manage individual locations for plan sponsors. These locations can also be mapped directly to specific payroll connections - broadening support for multi-location payroll across supported providers.

  2. Updated Payroll Statuses: We have added new payroll statuses to better showcase payroll connection types and when action is required by the plan sponsor. When a connection needs to be re-authenticated or is assisted, we have also updated the verbiage in the client portal to show this to the plan sponsor. Learn more here.

  3. We have added alerts for when company information, contact details, or ownership information change. These alerts will appear in the notification center inside CX.

Bug Fixes:

  1. We have resolved issues with overtime pay exports. Payroll exports now show correct column amounts across categories.

  2. We have resolved issues when adding contacts where the page would not become scrollable, making it difficult to view and manage contacts. The page now shows the entire create contact card.

  3. We have resolved issues where emails would fail to sync correctly and would get stuck into a “syncing” state. Emails should now sync as expected.