Enhanced email handling within CX Inbox to better align with how teams manages communication in their existing email platform. Reflecting folder structures, tags, flags, and auto-forwarding rules from their email system, as well as enabling two-way sync so that changes made within CX Inbox (e.g. tagging, organizing, archiving) are mirrored in their original email account. These improvements would streamline workflows, reduce redundancy, and create a more intuitive experience for client-facing teams.
