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Improved Email Sync and Organization in CX Inbox

Enhanced email handling within CX Inbox to better align with how teams manages communication in their existing email platform. Reflecting folder structures, tags, flags, and auto-forwarding rules from their email system, as well as enabling two-way sync so that changes made within CX Inbox (e.g. tagging, organizing, archiving) are mirrored in their original email account. These improvements would streamline workflows, reduce redundancy, and create a more intuitive experience for client-facing teams.

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Comments1

  • Andrew Flowers

    Team

    This is a great suggestion! There are a few technical challenges we need to consider when building this out, however I think there is a lot of value in adding this. Thanks @Jericho Galindo !